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Find answers, tutorials, and support resources

Getting Started

Everything you need to begin using eFit

Quick Start Video

Watch a 5-minute overview of eFit's key features and how to get started.

Watch Video

Setup Guide (PDF)

Download our comprehensive setup guide with screenshots and step-by-step instructions.

Download PDF

Frequently Asked Questions

For Faculty

To set up a new course: 1) Log in to your faculty dashboard, 2) Click "Create New Course," 3) Enter course details (name, dates, goals), 4) Configure grading thresholds, 5) Share the enrollment link with students.

Go to your course dashboard, click "Export Grades," select your LMS format (D2L, Canvas, Blackboard, etc.), choose the date range, and download the CSV file. Import this directly into your LMS gradebook.

Yes! Click on any student's name to access their profile. You can set individual step goals, activity minute targets, and custom accommodations. This is especially useful for students with disabilities or different fitness levels.

eFit uses multiple verification methods: device binding (links accounts to specific devices), GPS validation (optional), pattern analysis to detect anomalies, and timestamp verification. Suspicious activity is flagged for your review.

For Students

After logging in, go to "Connected Devices" and click "Add Device." Select your device type (Fitbit, Garmin, Apple Watch, Google Fit, Samsung Health) and follow the authorization prompts. Your activity will sync automatically.

Absolutely! You can use your smartphone's built-in step counter. Connect Google Fit (Android) or Apple Health (iPhone), which track steps using your phone's motion sensors. No additional device needed.

Try these steps: 1) Open your fitness app and sync manually, 2) Check that eFit still has permission in your device settings, 3) Disconnect and reconnect your device in eFit, 4) Wait 15 minutes and refresh. If issues persist, contact support.

Yes, we offer a full refund within the first 14 days of purchase if you're not satisfied. After 14 days, refunds are evaluated on a case-by-case basis. Contact support@efitsoftware.com with your request.

Technical Support

eFit works best on: Chrome (recommended), Firefox, Safari, and Edge. We support the two most recent versions of each browser. Internet Explorer is not supported.

eFit is a progressive web app (PWA) that works great on mobile browsers. You can add it to your home screen for an app-like experience. We also integrate with native fitness apps for step tracking.

Yes! eFit uses bank-level encryption (256-bit SSL), is FERPA compliant, and undergoes regular security audits. We never sell or share your data with third parties. See our Security page for details.

Still Need Help?

Our support team is here for you

Email Support

We typically respond within 24 hours

support@efitsoftware.com

Phone Support

Monday - Friday, 9am - 5pm CST

1-800-555-0123

Schedule a Call

Book a video call with our team

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